Do you provide quotes?

Absolutely!

We're happy to provide a free quote. However, if a job is likely to cost less than $1000, it's often not cost-effective to visit the site, inspect the job, and then quote. If you can supply photos, we can assess the job and provide an estimate of the work involved.

We prefer free estimates over formal quotations. An estimate gives you a clear idea of likely costs based on the information provided, without the additional margin that quotes often carry. That way, you only pay for what's actually completed.

Fault finding prior to a quote does incur a cost. Since we don't know what the problem is, we need to first identify the fault before we can give you an accurate price. This can take anywhere between one and several hours depending on the site or the nature of the fault. Our standard labour charges apply.

If there is more work or a problem that will cost more, do you tell the customer?

Always. If we're on site and we identify something that will affect the scope or cost of the job, we'll contact you before doing anything further. No surprises.

Our materials are billed at trade price — the standard pricing set by the suppliers we buy from. Trade price isn't the same as cost price, but it's an accurate reflection of market pricing from trusted, accredited suppliers. If you have any questions about pricing, reach out before the job gets underway.

What is the first-hour charge for?

The first-hour charge covers one hour of labour, travel, and administration costs.

I can find some gear cheaper online. Why are you charging more?

We only supply high-quality products from trusted suppliers. Some online sellers are moving inferior or off-brand gear at low prices — and while it can look like a saving up front, it often causes headaches down the line with warranties, compatibility, and reliability.

Can I supply my own gear?

Unique or one-of-a-kind pieces are absolutely fine — we enjoy installing interesting kit. However, we're unable to warranty our labour on jobs where the customer supplies the general materials. Because we can't verify the origin or quality of third-party supplied gear, we can't stand behind the work in the same way we can when we've supplied everything ourselves.

Why have I been charged for a COC?

A Certificate of Compliance (COC) is a legal requirement whenever electrical work is carried out at a residential or commercial property. As part of many integration projects — whether that's installing a new power point, running a dedicated circuit for gate motors, or providing a new feed for your system — electrical work is often involved. Where it is, a COC is required by law and the cost is passed on to the customer.

If there is more work or a problem that will cost more, do you tell the customer?

Always. If we uncover something on site that changes the scope or cost of the job, we'll be in touch before proceeding. You're always in the loop.

Do you bring enough supplies to complete the job on the day?

Our vans are well stocked with a wide range of gear, but occasionally a specific part needs to be sourced or ordered. If that's the case, we'll get the job wrapped up as quickly as possible once it arrives.

Do I need to be onsite while you are working?

Not at all. We like to meet you at the start and check in at the end, but it's not essential. Just leave us entry and lock-up instructions and we'll take care of the rest.

Will you clean up after the job is complete?

Always. We take pride in leaving every site clean and tidy — you won't know we were there, except that everything works.

Why do you have an apprentice with you? Won't this cost me more?

Our apprentices are still working towards their qualifications, which means they're charged at a lower rate than a fully qualified tradesperson — a saving that's passed on to you. We bring them along on projects like yours as part of their hands-on training, so while you're getting a faster, more cost-effective job, they're gaining real-world experience. Everyone wins.

Are you pet friendly?

Absolutely — we're animal lovers through and through. If your pet wants to supervise the job, they're more than welcome.

How long do I have to pay an invoice?

7 days from the date of invoice.

I wasn't expecting this invoice, can I pay later?

We do expect payment by the due date. If you need a hand, there are finance options available with quick turnaround times. Reach out and we'll do our best to point you in the right direction.

Can I get a Gold Card discount?

We'd love to — but as a small business, it's not something we're able to offer right now. Watch this space.

What happens if I don't pay my invoice?

We'll follow up with a reminder first. If payment remains outstanding, debt collection and interest charges may apply. Full details are in our terms of trade, which are sent out with every job booking.

How do I make payment?

Once the job is complete, we'll send an invoice to your email address. Payment is via internet banking.

Do you take cash payments?

We prefer electronic payment. If needed, you're welcome to make a direct deposit at your local bank — account details are on every invoice.